Refund policy
Returns & Refund Policy
We want you to feel confident when purchasing your electric bike or electric scooter from Voltrideco.
30-Day Returns
Return eligible products within 30 days of delivery.
Opened & Used
Opened and used products may be returned if they are in good condition.
No Restocking Fee
We do not charge a restocking fee for eligible returns.
Refund After Inspection
Refunds are processed after the returned product has been inspected.
How to Request a Return
All return requests must be made by contacting our customer support team before sending any product back.
Email: contact@voltrideco.store
Support: support@voltrideco.store
When contacting us, please provide your order number and explain the reason for the return. Our support team will review your request and provide you with the applicable return instructions and shipping label information.
30-Day Return Period
You may request a return within 30 days of the date your order is delivered.
Return Condition
We accept returns of products that have been opened or used, provided that the product is returned in good condition.
Products should be returned with their included accessories, components, chargers, manuals, and other items supplied with the order whenever possible.
Returns may be refused or adjusted if an item has been damaged beyond normal use or is not returned in acceptable condition.
Return Shipping Costs
When the issue is caused by Voltrideco
If you received the wrong product, received a defective product, or the product does not work as described, Voltrideco will provide the applicable return shipping label and cover the applicable return shipping cost.
Change of Mind
If you simply no longer want the product or have changed your mind, you may request a return within the 30-day return period, provided that the product meets our return conditions.
You must contact our support team first. We will provide the applicable return instructions and shipping label information, and the customer is responsible for paying the return shipping cost.
No Restocking Fee
Voltrideco does not charge a restocking fee on eligible returns.
Inspection & Refunds
After we receive your returned product, it will be inspected to confirm that it meets the applicable return conditions.
Once the inspection is completed and the return is approved, we will process the applicable refund.
Defective Products
If your product is defective and the issue was not caused by misuse, accidental damage, unauthorized modification, or other customer-caused damage, contact our support team.
After reviewing the issue, Voltrideco may provide a replacement or refund, depending on the circumstances and product availability.
Damaged Orders
Any damage or issue with an order should be reported to us within 30 days of delivery.
Please contact support and provide your order number and, where possible, photographs or videos showing the damage or issue.
Order Cancellations
Orders may be canceled before they are shipped.
Once an order has shipped, the normal return policy applies.
Need Help With a Return?
Our support team is here to help with return requests, refunds, replacements, and product issues.
```