FAQ
Frequently Asked Questions
Everything you need to know about ordering from Voltrideco.
How long does shipping take?
Orders generally take 3–7 business days to process. After shipment, delivery generally takes approximately 3–5 business days.
Is shipping free?
Yes. Standard shipping is free on eligible orders.
Can I return an opened or used product?
Yes. Opened and used products may be returned within 30 days of delivery as long as they are returned in good condition.
How do I start a return?
You must contact our support team before sending anything back. We will review your request and provide the applicable return instructions and shipping label information.
Who pays for return shipping?
For change-of-mind returns, the customer is responsible for the return shipping cost. If the issue is caused by Voltrideco, such as receiving the wrong or defective product, Voltrideco covers the applicable return shipping cost.
Is there a restocking fee?
No. Voltrideco does not charge a restocking fee on eligible returns.
When will I receive my refund?
Returned products are inspected first. Once the return is approved, the applicable refund is processed. The time for funds to appear in your account depends on your payment provider or financial institution.
Can I cancel my order?
Yes. Orders can be canceled before they are shipped. Once an order has shipped, the normal return policy applies.
What if my product arrives damaged?
Contact us within 30 days of delivery and provide your order number along with photos or videos of the damage where possible.
How can I contact Voltrideco?
You can reach us at contact@voltrideco.store or support@voltrideco.store .