1. Warranty Coverage

Warranty coverage and the applicable warranty period are based on the warranty information provided on the individual product page or order documentation.

Please review the warranty information associated with your specific product before making a warranty claim.

2. Defective Products

If you believe your product has a defect covered by its applicable warranty, please contact our support team before returning the product.

Please provide your:

• Order number
• Product name or identifying information
• Description of the problem
• Photos or videos of the issue when helpful

Our support team may request additional information or troubleshooting steps to help determine the cause of the issue.

3. Warranty Resolution

Where a reported defect is covered by the applicable warranty and the issue was not caused by misuse, accident, unauthorized modification, or other customer-caused damage, Voltrideco may provide:

The available resolution may depend on the product, the nature of the issue, product availability, and the applicable warranty terms.

4. What May Not Be Covered

Warranty coverage may not apply to issues caused by:

5. Warranty Claims

All warranty claims must be submitted through our customer support team. Please do not send a product back without first contacting us and receiving return instructions.

6. Product Safety

Electric bikes, electric scooters, batteries, chargers, and related products should be used responsibly and according to the applicable product instructions and safety information.

Customers are responsible for following applicable federal, state, and local laws and regulations when operating or using these products.